Understand AndromedAI
Support plans: how much of our team you get
Every plan includes Standard Support. On the annual plan, add a dedicated Customer Success Manager with Premium Support, or a whole team working on your results with the Enterprise Success Team.
| Standard Support | Premium Support | Enterprise Success Team | |
|---|---|---|---|
| Email support, working days 9:00 to 18:00 CET | |||
| Help center and onboarding guides | |||
| Named Customer Success Manager | · | ||
| Hands-on onboarding and brand voice setup | · | ||
| Regular check-ins on your catalog | · | ||
| SEO Specialist on your account | · | · | |
| AI Engineer on your account | · | · | |
| Custom AI setup for your rules and data | · | · | |
| Quarterly business reviews (QBRs) on results | · | · | |
| Available on | Every plan | Annual plans | Annual plans |
Who works with you
The people behind each plan
Standard Support has no dedicated Customer Success team: you set up the platform with our guides and email support. Premium Support and the Enterprise Success Team add people working on your account.
Standard Support
- @Email supportWorking days, 9:00 to 18:00 CET
- ?Help CenterStep-by-step product guides
- ▶Onboarding guidesSet up the platform in your own time
Premium Support
- CSCustomer Success ManagerYour named contact for the account
- ONOnboardingHands-on setup of your brand voice
- CICheck-insRegular reviews of your catalog
Enterprise Success Team
- CSCustomer Success ManagerYour point of contact, plans the roll-out
- SEOSEO SpecialistKeywords and intents for every market
- AIAI EngineerCustom AI setup on your rules and data
- QBRBusiness reviewResults with the team, every quarter
How you start
Three steps, different for every plan
Standard Support
- 1Accept the quote
We send the order form to sign.
- 2Self-serve setup
Set up brand voice, AI Agents and integrations with our step-by-step guides.
- 3First pages live
Analyze the catalog, optimize the products with most potential, publish. Email support on working days.
Premium Support
- 1Accept the quote
We send the order form to sign.
- 2Guided onboarding
Your Customer Success Manager sets up brand voice, AI Agents and integrations with you.
- 3First pages live
Optimize the products with most potential and publish, with regular check-ins.
Enterprise Success Team
- 1Accept the quote
We send the order form to sign.
- 2Kick-off with your team
Your Customer Success Manager, SEO Specialist and AI Engineer plan the roll-out market by market.
- 3Live, then reviewed
First markets live with custom AI setup. Results reviewed with you every quarter.
Who each plan is for
Pick the one that matches your team
Standard Support
Teams that run the catalog themselves and want answers when they need them.
Premium Support
Teams that want one person who knows their catalog, sets up their brand voice and checks in regularly.
Enterprise Success Team
Large catalogs, many markets or several brands. A Customer Success Manager, an SEO Specialist and an AI Engineer work on your results, with a quarterly business review.
Billing
How support is billed
- 1
On top of your plan
Support is added to your plan as its own line, whatever the volume of credits.
- 2
Annual plans only
Premium Support and the Enterprise Success Team are available on the annual plan only, not month by month.
- 3
Add it from the start
Tell us on the call which support plan you want. It appears as its own line on your quote.
Understand AndromedAI
Keep reading
Credits
The only thing you buy. What one credit covers, what spends credits and what is free.
Read the guide ↗02Markets and localization
What counts as a market, and why we write each one in its own language instead of translating.
Read the guide ↗03Sales channels
Your store, Google Merchant Center and 52 more. What counts as an attribute and how each channel adds to it.
Read the guide ↗04AI Agents
Unlimited on every plan. The agents that create the content inside your attributes, each with your rules.
Read the guide ↗06AI Readiness analysis
8 analyses for every credit: score the whole catalog and fix the products with the highest market potential first.
Read the guide ↗07Create product pages
From line sheets, feeds and tech packs to complete product pages, in every language.
Read the guide ↗08Optimize product pages
Rewrite the pages you have with the keywords and intents AI agents look for.
Read the guide ↗Still have a question about your plan?
Book a short call and we will size the plan on your real catalog, or start with a free audit of 3 product pages.